Operational excellence

To continuously strengthen your effectiveness with your customers and employees

Operational diagnosis and recommendations

Carrying out operational diagnostics

Carrying out operational diagnostics to understand the needs of employees in the execution of the customer strategy and adapting the resources made available to them: review of roles and responsibilities, training needs, CRM tools, performance indicators, collaborative tools, etc.

Client case study: Healthcare industry

Challenge

European medical organisation with ambitious objectives for product launches.
Need to evaluate capabilities for the teams to be able to carry out their mission from a process, skills and systems point of view.

Key success factors

Analysis of the existing situation in several areas: roles and responsibilities, skills, KPIs, recruitment, training, systems, etc.
Benchmarking of capabilities through a standard grid for a field based medical team.
Co-construction of the capabilities roadmaps with the management team.

Definition of recommendations for improvements

Definition and implementation of operational recommendations with the management teams.

Client case study: Healthcare industry

Challenge

To coordinate at European level the different countries and functions interacting with the 100 European opinion leaders for two therapeutic areas.
Mentoring of the project director in the definition of the process and the design of the management platform collecting customer information.

Key success factors

Mentoring of the project leader in defining the approach, managing the project stakeholders and managing the project on a day-to-day basis.
Working group definition, launch, communication, process and tool design in the form of two virtual workshops (10 countries, 20 participants).
Definition of the deployment approach (training, communication).
Design of training material in e-learning format.
A light solution that satisfies the agile biotech culture.

Benchmarks, best practices / tools

Thanks to our competitive intelligence in areas as varied as managerial innovation and collaborative tools, we work with our clients to establish benchmarks and propose the best digital solutions / animation processes for the projects they wish to carry out.

Client case study : Cosmetic industry

Challenge

In the context of the creation of a new department to lead transformation projects in the midst of the covid crisis, need to put in place new digital practices and tools to facilitate collective work.

Key success factors

Benchmarking of digital tools for communication, collaboration, brainstorming, decision making, meeting organisation, etc...
Highlighting of use cases per tool thanks to the consultant's experience.

Design of roadmaps and operational processes

Based on the operational diagnostic work, we work with teams to draw up roadmaps on the topics of customer or employee experience that will enable them to implement new projects for continuous improvement. Thanks to our structured approach and our experience, we have the ability to establish the processes necessary to achieve these ambitions.

Client case study: Cosmetic industry

Facilitation and methodologies

We have developed an expertise in facilitating meetings and seminars by bringing innovative collective intelligence approaches and technical solutions with start-up partners. We also build remote events with our clients, using digital solutions and innovative methods that captivate participants and make them actors rather than listeners.

Client case study: R&D department

Contact us

Call us on: +33 (0)6 24 92 58 03

Or send us an e-mail to the following address: contact@theshakercompany.com

The Shaker Company

Le Shack
4 impasse Sandrié
75009 Paris

Operational excellence

To continuously strengthen your effectiveness with your customers and employees

Operational diagnosis and recommendations

Carrying out operational diagnostics

Definition of recommendations for improvements

Benchmarks, best practices / tools

Design of roadmaps and operational processes

Facilitation and methodologies

Contact us

The Shaker Company

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