Leadership

A dolphin has a very keen sense of the environment around it. Its senses enable it to orient itself, detect opportunities and anticipate dangers. A diver, on the other hand, does not feel much. He sees the sea behind the window of his diving mask.

The increasingly frequent initiatives for ‘radical transparency’ in today’s organisations reflect a deep-seated conviction that the best way to boost performance is through rigorous, frequent, frank, pervasive and critical feedback. Clearly, giving instructions can be essential, especially when all steps in a process need to be perfectly implemented. This is particularly sensible with a novice.…